Dimensions

Clarity of direction and “why”. Sets meaningful objectives tied to strategy; connects daily work to outcomes; communicates purpose that inspires commitment; prioritizes value over activity.

• Sets meaningful objectives aligned with strategy and long‑term vision.
• Communicates a clear purpose that inspires commitment and energy.
• Regularly reinforces how our work contributes to outcomes that matter.
• Explains trade‑offs using the “why”, not just the “what” and “how”.
• Helps the team choose value‑creating outcomes over activity.

Personal reliability and execution discipline. Plans work, follows through, uses time well, keeps commitments, stays calm under pressure, and drives predictable delivery.

• Delivers on promises and follows through reliably.
• Manages time and priorities effectively, even with shifting demands.
• Maintains calm, focus, and good judgment under pressure.
• Prepares well and brings data/clarity to decisions.
• Raises risks early and resolves blockers with urgency.

Orientation to customers and stakeholders. Listens, communicates clearly across functions, collaborates beyond the team, and earns trust by focusing on outcomes that matter.

• Builds productive relationships with partner teams and stakeholders.
• Communicates clearly to non‑experts and tailors the message to the audience.
• Seeks customer input and turns it into better outcomes.
• Navigates cross‑functional dependencies effectively.
• Represents the team calmly and credibly in difficult situations.

Builds a healthy team. Gives clear expectations, removes blockers, runs effective 1:1s, provides timely feedback and recognition, develops people, and fosters psychological safety.

• Sets clear expectations and holds fair, consistent standards.
• Gives timely feedback and recognition; acts on performance signals.
• Removes blockers and protects focus when priorities collide.
• Runs effective 1:1s and team rituals that create alignment.
• Invests in growth; delegates stretch work with support.